Shipping and return policies for Nicholas Chim
- Shipping Info
All goods are carefully packaged and sent using the highly efficient Singapore postal service.
Shipping costs are not included in the cost of an item unless stated.
Purchased items are shipped by Singapore registered mail for extra speed, protection and peace of mind.
Delivery times are normally 7-10 business days.
If an item is returned to us due to the fact that the shipping address supplied at the time of purchase was incorrect or no longer valid or no one was home at the time of delivery, we will resend the item but these and all further shipping costs are the responsibility of the purchaser.
- Return Policy
There are three scenarios where you may need to return goods:
1. The items you ordered are damaged / defective:
Advise us within 5 days of despatch, we will pay the return cost and send out replacement items.
2. We have sent you the incorrect items:
Advise us within 5 days of despatch, we will pay the return cost and send out correct items.
3. You have received the goods and realise that you have ordered the incorrect items:
Advise us within 5 days of despatch and we're happy to exchange these for other items available on our website. You pay the return cost and, upon receipt and successful inspection of the returned goods, we will send your newly selected items.
Except where goods are damaged, we ask that all returned goods be in a condition that we can resell directly to another customer. Where we are unable to do do this, we reserve the right to upwardly adjust the prices of items we resend to reflect this.
All advice should be sent to firstname.lastname@example.org